Returns and Cancellations Policy

Last Updated: November 2026

Duvereign E-Books provides digital books and electronic reading materials through its website. Because digital products are delivered electronically, returns and cancellations are handled differently from purchases involving physical goods.

This policy explains the conditions under which customers may request cancellations, refunds, or assistance with purchased products.

1. Digital Product Returns

Digital products cannot be physically returned once they have been successfully delivered or downloaded.

For this reason, purchases of digital products are generally considered final after delivery or access has been provided.

Customers are encouraged to review product descriptions and available information carefully before completing a purchase.

This policy does not remove any rights customers may have under applicable consumer protection laws.

2. Refund Eligibility

Although digital product purchases are generally final, Duvereign E-Books will consider genuine refund requests involving circumstances such as:

• Duplicate payments for the same order.
• Payment made for an order that was not successfully processed.
• Failure to receive a purchased product after payment has been confirmed and reasonable delivery attempts have been made.
• Receipt of an incorrect digital product that cannot be corrected or replaced.
• A verified technical problem that prevents access to the purchased product and cannot reasonably be resolved.

Each request will be reviewed based on the circumstances of the transaction.

3. Non-Refundable Situations

Refunds will generally not be provided in situations such as:

• A customer changes their mind after successfully receiving or downloading a digital product.
• A customer purchases the wrong product after reviewing the product information.
• A customer no longer needs the purchased material.
• A customer is unable to open a file because their device or software does not support the stated format.
• A customer has already accessed or downloaded the product and requests a refund without a valid product or delivery issue.

These conditions are subject to applicable consumer protection laws and any rights that cannot legally be excluded.

4. Order Cancellations

Customers who wish to cancel an order should contact Duvereign E-Books as soon as possible.

A cancellation request may be considered if the order has not yet been processed or the digital product has not been delivered or made accessible.

Once a digital product has been successfully delivered, accessed, or downloaded, cancellation may no longer be possible.

All cancellation requests are subject to review and applicable legal requirements.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, customers should contact our support team and provide the following information:

1. Full name used when placing the order.
2. Email address or phone number associated with the purchase.
3. Order number or transaction reference, where available.
4. Name of the purchased e-book or digital product.
5. A clear explanation of the reason for the request.
6. Relevant payment confirmation or supporting information, where applicable.

Providing complete information will help us review the request more efficiently.

6. Refund Review and Processing

All refund requests will be reviewed to verify the purchase and understand the issue reported.

Where a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refunded amount to appear in a customer’s account may depend on the payment provider or financial institution involved.

Customers will be informed of the outcome of their refund request through the contact details provided with their order.

7. Incorrect or Defective Digital Products

If a customer receives an incorrect e-book, a corrupted file, or a product that cannot be accessed because of a verified technical issue, they should contact us.

Where possible, we will first attempt to resolve the problem by providing the correct file, a replacement download, or alternative access instructions.

If the issue cannot reasonably be resolved, the customer may be considered for an appropriate refund.

8. Contact for Returns and Cancellations

For refund requests, cancellation enquiries, or assistance with a purchased product, please contact:

Business Name: Duvereign E-Books

Address: 3, Eleven Adusei Street, Opposite Mr J Driving School, Agboogba, Accra, Ghana.

Phone: 0560831410

Email: [email protected]

Website: https://duvereign.com